Patriot Maids wants every cleaning experience to be unique and enjoyable, which is why we created a superior and effective cleaning service near Boston. If you’re just curious about the service, we answer some of the most commonly asked questions below.
Q. Are long-term contracts required for service?
There are no term-based contracts or obligations required for a cleaning. Our services are structured to be flexible any busy lifestyle.
Q. What should I expect on my first appointment?
Your independent cleaning professional will arrive in the selected 2-hour arrival window chosen at the time of booking. They arrive fully equipped with all supplies necessary to clean a home. Generally, the first appointment occurs for the longest, as most cleaners will need time to adjust to a new cleaning area. Any future maintenance cleans will much faster.
Q. Do I need to prepare before a house cleaner arrives?
The best way to get ready for a clean is to organize as much as you can. This lets cleaners dial-in their focus on cleaning dust and grime, not spending time putting items away where they belong. Typically, customers will pick up toys or put away valuables beforehand.
Q. Does the same cleaner come every time?
Yes. The same cleaning provider will show up each visit. We realize it’s important to know you can trust the person coming into your home. Most teams arrive with 1-2 cleaners max depending of the type clean requested. All cleaners are criminally background checked, screen and vetted with in-person reviews of experienced and 3 professional/3 person references are required before registering our agency.
Q. Who is responsible for cleaning supplies?
Cleaners will arrive with all cleaning supplies necessary for each job. If you have specific cleaning supplies or eco-friendly products you’d like to be used, please ask the cleaner if that’s a possibility.
Q. Is someone required to be at home during the cleaning?
A majority of customers like to schedule appoints for cleaning while they’re busy at work or running errands during the day, while some prefer to be in the comfort of their home during the visit. We leave it up to you. A busy day is something we can help with. Since we work qualified house cleaners, we’re able to offer a magnificent housekeeping experience – guaranteed.
Q. How do cleaners enter the home for a booked cleaning job?
This part is up to you, we’re flexible with what you’re comfortable about. Customers often tell us one of the following is usually convenient: put the key underneath the doormat, the code to a doorstep lockbox, or provide us with the code to the garage. You can add special instructions at time of booking.
Q. Is it possible to reschedule or skip a planned appointment?
If you suspect an appointment change is needed, generally, we prefer a minimum of 24 hours advance notice to avoid cancellation charges. We’ll adjust your cleaning schedule to an alternate time or if you choose, cancel it.
Q. Was a recent cleaning not at the level you expected?
Satisfaction is our #1 priority. That’s the why we offer an unconditional 24-hour guarantee after each cleaning. If you’re not happy for any reason, just give us a ring at (617) 925-7171 and we’ll return to clean the area that didn’t meet our level of standards, at no additional cost to you.
Q. What is the cost of getting a home cleaned?
Visit our convenient online booking form and instantly receive a free price quote.
Q. How and when do clients pay for cleaning services?
We accept all major credit cards like Visa, Discover, Mastercard, and American Express. Payment is required when booking an appointment, either online or over the phone. Cards are not charged until after a home cleaning service has been completed.
Q. Is a tip required?
Tipping is not asked of clients, but cleaners definitely appreciate it when you do.
Q. What do you not clean?
Due to the safety of our teams the following services are currently not offered:
- Cleaning of Extreme Clutter
- Cleaning of Mold and/or other biohazards
- Lifting items weighing over 25lbs (i.e. large furniture)
- Heavy Scrubbing of Walls
- High To Reach Areas (More than a 2 step ladder)
- Cleaning of Outside Windows
- Cleaning of Animal Waste/Litter/Insects
- Cleaning of Chandeliers
SERVICE AREAS
Top Neighborhoods in Boston for House Cleaning
Adams Village
Aberdeen
Allston
Allston Village
Andrew Square
Arlington
Arlington Heights
Ashmont
Ashmont Hill
Auburndale
Audobon Circle
Back Bay
Back Bay East
Back Bay West
Bay Village
Beachmont
Beacon Hill
Belmont
Boston
Bowdoin-Geneva
Braintree
Braintree Highlands
Brighton
Brighton Center
Brook Farm
Brookline
Brookline Village
Bulfinch Triangle
Bunker Hill
Brunswick King
Cambridge
Cambridgeport
Cedar Grove
Central Square
Charlestown
Chelsea
Chestnut Hill
Chinatown
City Point
Cleary Square
Cleveland Circle
Codman Square
Columbia Point
Coolidge Corner
Copley Square
Davis Square
Dedham
Dewey Square
Dorchester
Dorchester Heights
Downtown Crossing
Eagle Hill
East Arlington
East Berkely
East Boston
East Cambridge
East Lower Mills
East Milton
East Somerville
East Watertown
Elm Hill
Esplanade
Everett
Fairmount Hill
Fenway-Kenmore
Fields Corner
Financial District
Fisher Hill
Forest Hills
Fort Point
Franklin Field
Griggs Park
Grove Hall
Government Center
Harvard Avenue
Harvard Square
Hayes Square
Haymarket
Hingham
Hyde Park
Inman Square
Islington
Jamaica Hills
Jamaica Plain
Jamaicaway
Jeffries Point
Kendall Square
Kenmore Square
Lansdowne Street
Leather District
Lechmere Square
Lexington
Longwood
Louisburg Square
Lower Allston
Lower Roxbury
Lower Washington
Lynn
Malden
Marina Bay
Mattapan
Mattapan Square
Maverick Square
Meeting House Hill
Medford
Melrose
Milton
Milton Village
Mission Hill
Nahant
Needham
Neponset / Port Norfolk
Newbury Street
Newton
Newton Centre
Newton Highlands
Newton Lower Falls
Newton Upper Falls
North Brighton
North Cambridge
North Dorchester
North End
North Quincy
North Waltham
Nubian Square
Oak Square
Orient Heights
Packard’s Corner
Peabody Square
Pilot Block
Point Shirley
Porter Square
Post Office Square
Prospect Hill
Prudential
Quincy
Quincy Center
Quincy Point East
Readville
Revere
Riverside
Roslindale
Roxbury Crossing
Saugus
Savin Hill
Seaport
Shawmut
Somerville
South Boston
South Boston Waterfront
South Brighton
South Brookline
South End
South of Washington
South Quincy
South Weymouth
Squantum
Saint Vincent Lower End
Stoneham
Stony Brook
Sullivan Square
Sumner Hill
Swampscott
Symphony
Telegraph Hill
Theater District
Thompson Square
Union Square
Uphams Corner
Upper Allston
Waban
Waltham
Washington Square
Waterfront
Watertown
Wellington Hill
West End
West Fens
West Lower Mills
West Quincy
West Roxbury
West Somerville
Westwood
Weymouth
Winchester
Winthrop
Woburn
Wollaston