By booking a house cleaning appointment with Patriot Maids, I (the customer) agree to the following terms of service.
Fees and Services
- I agree to allow Patriot Maids to authorize and charge my credit card.
- I agree to contact Patriot Maids within 24 hours of service completion if an issue arises.
- I agree to walk through before house cleaner leaves the property.
If (the client) chooses not to do a walk over with the cleaner and isn’t satisfied with a recent cleaning, and if problem is not submitted more than 24 hours after the service, Patriot Maids Referral Agency and the referred house cleaner are NOT responsible for the cleaning result. If referred cleaners demonstrate hard work and attention to detail for the entire appointment, you (the client) are still charged for payment without regard to where you are or aren’t satisfied with the result of a cleaning.
Property Management Clients
Patriot Maids doesn’t send or refer house cleaners for homes that are vacation rentals. If a renter isn’t totally satisfied with a cleaning and a report is created more than 24 hours after service, Patriot Maids, and the cleaner are not responsible for the result of the cleaning.
Credit card authorizations are placed at the time of booking. We take fraud very seriously. Double check that you’re using the correct card for any appointment and the card has your name on it. If you’re using a credit card that doesn’t belong to you, make sure that we have verbal or written confirmation first. If a home is cleaned and the card owner or you report the charge as fraudulent, you are still required to pay the full cost, fees, and interest if applicable.
Failure to Pay
If a payment fails, you (the client) will be contacted immediately. If an account is sent to collections, you are held responsible for the total cost of the cleaning, fees, and interest, which taken care of by collection agencies.
If you have a move out cleaning, please contact us and let us know. We are not responsible if tents do not receive their security deposit back. Move out cleans traditionally take longer to complete and cost more because they are a deep clean.
Post Construction Cleaning
Cleaners start jobs after all construction leftovers and debris have been cleared away. Post renovation or remodeling cleanups typically take was as long and categorized as a deep clean. If construction work is still taking place at the house during a cleaning, the contracted house cleaning team(s) are not held accountable for the result of a cleaning.
Access to Property
If the decision to give key access to a referred cleaner is made, the customer is responsible. It’s recommended that customers use a lock box that can be hidden. Lock box code combination access can be given to the cleaner or to Patriot Maids. If a client lives in a community that is gated, referred works prefer to meet at the gate. If there is more than one entrance, list this in your work order notes.
If laundry is selected as an extra, the customer is responsible for giving laundry items to cleaners and must have an on-site washing machine and dryer. The customer also allows the cleaner to use said laundry units while the duration of a cleaning visit is occurring.
Post Cleaning Rates
After a service is completed, you will be charged an hourly rate of $44. Depending on availability and size of a home, 1 or 2 cleaners will be sent to a home. If a cleaning job requires a deep clean, you are responsible for the total cost of the house cleaning even it extends past the estimated completion time.
Only one discount is allowed per booking and discounts cannot be combined
Skipping, Rescheduling and Canceling Appointments
If you to wish to change or cancel an appointment and avoid extra fees, you must get in touch with us before 5pm the day before actual service. For maximum flexibility, cleaners will arrive within a 2-hour window for a majority of appointments without extenuating circumstances. Once arrived, cleaners wait up to 15 minutes to be let inside of a property. $75 charge is applied for cancellations occurring without prior 24-hour notice before house cleaning appointment.
Permanent Domestic Referral Placement:
Clients may inquire about permanent placement of referral house cleaners by contacting the agency. There is a $1500 fee for the services of securing a domestic helper/employee. Soliciting a cleaner for private placement will result in a mandatory full placement fee.
The following Privacy Notice shares the privacy disclosure for https://www.patriotmaids.com/. The aforementioned privacy notice only applies to information collected on our website unless otherwise explicitly stated. You will be notified of the following:
When you book with Patriot Maids, we ask for some information that will identify you to us as a user. This information includes your name, email address, address, and home size. We require this type of detail in your booking in order to properly match you with an experienced independent cleaning professional We also collect statistical data about the number of bookings placed on our website. This information is anonymized and is not associated with you or your account.
Patriot Maids never supplies your personal information to any third party for advertising or promotional purposes. If you owe money to Patriot Maids and we’re unable to collect it, we may need to give your contact information to a third party for collection purposes. We will occasionally use your email address to send you information regarding Patriot Maids and the services we provide. Your account details for your cleaning are stored in our database, and can only be changed by you once you have logged into the system.
Your personal information is protected by your password and our 256-bit SSL Encrypted Payment Gateway. Never share this password with anyone. Patriot Maids will never contact you unsolicited to ask for your password. We have taken steps to ensure our databases are secure, and are confident in our ability to keep your information safe.
Patriot Maids stores a cookie on your computer to track you while you are on the site. The information in this cookie is a string of characters that is meaningless to everyone and everything except our server. No personal information or bid information is stored in the cookie. The information in the cookie can not be used by third parties to gain access to your account information.
Still have questions?
We realize everyone has a different view on how companies put stuff in the fine print and contain legalese that doesn’t really make sense. That’s why transparency and protection of consumer privacy is taken very seriously at Patriot Maids Referral Agency. If you still have concerns, or are unclear about any aspect of policies outlined above, please contact us, and we will be happy to discuss the matter with you.