Last Revised on November 15, 2019
PLEASE ALSO NOTE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER, WHICH AFFECT YOUR LEGAL RIGHTS AS DETAILED BELOW. PLEASE READ THIS AGREEMENT CAREFULLY AND FULLY.
Acceptance of Agreement. By using the Platform, you agree to be bound by this Agreement. If you do not agree to this Agreement, then you may not access or use the Platform and should not visit any Sites.
Changes to Agreement. Patriot Maids reserves the right, in its sole discretion, to modify this Agreement, and any other documents incorporated by reference herein, at any time and without prior notice. Any changes to this Agreement will be effective immediately upon posting and will be indicated by a change to the “Last Revised” date at the top of this Agreement. Please note that your continued use of the Platform after such changes will constitute acceptance and agreement to such changes. Please review this Agreement each time to determine if this Agreement has changed.
Consent. You affirm that you are at least 18 years of age and are fully able and competent to enter into, and accept the terms and conditions of this Agreement. If you are accessing and using the Platform on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to the terms and conditions of this Agreement. In that situation, “you”, “your”, “User” and/or “Users” will refer to both you and that entity.
You acknowledge and agree that Patriot Maids is an advertising and payment processing agent, that does not provide, control or supervise housecleaning services.
“Chemical Sensitivity Acknowledgement” means the certification form completed and signed by the User on the Platform whereby User acknowledges and agrees that User assumes sole and exclusive responsibility to obtain any and all chemical and/or cleaning product sensitivity and allergy information from Authorized Guests and communicate those chemical and/or cleaning product sensitivities and allergies to the Cleaning Service Provider prior to the Cleaning Service Provider rendering any Cleaning Services.
“Application” means the mobile and/or other software application, processes, code, software, and any other medium used by Patriot Maids to connect User with a Cleaning Service Provider and to process payments for Cleaning Services.
“Authorized Guest” means any individual who resides or works in the Service Site, frequently enters the Service Site or who may enter the Service Site within seventy-two (72) hours of any cleaning. Authorized Guests include, but are not limited to, the User, User’s household members, User’s tenants, User’s guests, and/or User’s invitees.
“Cleaning Service Provider” means a Person who has registered or has been registered on the Platform to receive Service Requests through the Platform and/or who uses the Platform to offer or provide Cleaning Services to Users. Once a Service Request is submitted by a User, any geographically close Cleaning Services Provider may accept the Service Request. If the Service Request is a recurring request for Cleaning Services, then the same Cleaning Service Provider will perform the Cleaning Services unless and until User requests a new Cleaning Service Provider.
“User” means you, an individual or business, and/or Person who acts on your behalf, who is using, uses or has used the Platform for the purpose of purchasing Cleaning Services or evaluating, or obtaining information about, our Platform.
“Limited Payment Collection Agent” means the designation of Patriot Maids as the party to whom User pays the fees for the Cleaning Services of a Cleaning Service Provider.
“Person” means any individual, sole proprietorship, corporation, partnership, joint venture, estate, trust, company (including limited liability company and joint stock company), association, organization, firm, enterprise, or other entity.
“Cleaning Services” means the residential and commercial cleaning services performed by a Cleaning Service Provider at the Service Site.
“Platform” means the Application(s), Site(s), the Services provided by Patriot Maids (as distinguished from Cleaning Services performed by a Cleaning Service Provider), and any other application, website, or method through which we provide Services to you.
“Services” means the access to and use of the Platform and Patriot Maids’ collection of payment as Limited Payment Collection Agent. The capitalized term “Services” does not include the Cleaning Services performed by a Cleaning Service Provider.
“Service Request” means a request for and payment of Cleaning Services received through the Platform from a User. Submission of a Service Request by User does not guarantee that a specific Cleaning Service Provider will perform the Cleaning Services requested.
“Service Site” means the location a User identifies in a Service Request for the performance of the Cleaning Services.
“Site” means the website www.PatriotMaids.com and any other website through which we provide Services to you.
“Territory” means the legal or governmental jurisdiction in which the Service Site is located.
“Time Limit” means the maximum amount of time required for a Cleaning Service Provider to complete the Cleaning Services.
1. Patriot Maids, Users, and Cleaning Service Providers
1.1. Patriot Maids Services. The Platform connects Users who have a demand for cleaning services and Cleaning Service Providers who perform Cleaning Services. The Platform may provide one or more Cleaning Service Providers with certain information you provide to us including, but not limited to, your first name, contact information, photo, phone number, Service Site address, and the details of your Service Request. You agree to only purchase additional Cleaning Services through the Platform, and you agree not to use any Cleaning Service Provider data or information for any reason other than for the purchase of Cleaning Services through the Platform.
1.2. Relationship with Cleaning Service Providers. You acknowledge and agree that your purchase of Cleaning Services through the Platform creates a direct business relationship between you and the Cleaning Service Provider who performs the Cleaning Services.
You acknowledge and agree that the Service Site is a location that you are authorized to access and use, and which is safe, secure and suitable for the performance of the Cleaning Services. You warrant and represent that you have all necessary and required permissions and authority to access and use the Service Site for the entire time necessary to perform and complete the Cleaning Services. You further warrant and represent that you have all necessary and required permissions and authority to permit the Cleaning Service Provider to access and occupy the Service Site for the purpose of providing Cleaning Services pursuant to the Service Request.
You acknowledge and agree that the Cleaning Service Provider is obligated only to provide the Cleaning Services you purchase through the Platform and that Cleaning Service Provider is under no obligation to provide Cleaning Services beyond the scope of the Service Request. You further acknowledge and understand that the contract between us and our Cleaning Service Providers prohibits the Cleaning Service Provider from performing, or accepting any solicitation or request to perform, for a period of twelve (12) months from the last lead referral, additional cleaning services or tasks that have not been purchased through the Platform.
1.3. Relationship with Patriot Maids. You acknowledge and agree that Patriot Maids relationship to you is as a Limited Payment Collection Agent only and Patriot Maids does not provide Cleaning Services. You acknowledge and agree that Patriot Maids does not have, and does not warrant or represent that it has, any control over Cleaning Service Provider’s provision of the Cleaning Services nor does Patriot Maids direct or instruct the performance of the Cleaning Services performed by Cleaning Service Providers. The relationship between you and Patriot Maids is limited to Patriot Maids’ provision of the Platform and as Limited Payment Collection Agent and is in all respects subject to the terms and conditions of this Agreement.
2. Patriot Maids Platform: User Account and Use
2.1 Services Requests. Users use the Platform to submit a Service Request and pay for Cleaning Services at the Service Site. When a User submits a Service Request, Patriot Maids sends that Service Request to one or more Cleaning Service Providers in our network and located in the nearest applicable Territory. The Service Request will include information about the User, specific Cleaning Services requested, and the Service Site. Only one (1) Cleaning Services Provider may accept the Service Request. If the Service Request is a recurring request for Cleaning Services, then the same Cleaning Service Provider will perform the Cleaning Services unless and until User requests a new Cleaning Service Provider.
Account Creation. Users must create a profile with Patriot Maids (“Patriot Maids Account”) to submit a Service Request and/or access and use certain features of the Platform.
You must provide accurate, current and complete information during the registration process and keep your Patriot Maids Account information up-to-date at all times.
Patriot Maids may make access to and use of the Platform, or certain areas or features of the Platform, subject to certain conditions or requirements, including, but in no way limited to, completion of a verification process, satisfaction of specific quality or eligibility criteria, payment of a deposit, ratings or reviews thresholds, payment history, or reservation and cancellation history.
2.2. Account Verification. Identity verification on the Internet is difficult and we do not assume any responsibility for the confirmation of any User or Cleaning Service Provider’s identity. Notwithstanding the above, for transparency and fraud prevention purposes, and as permitted by applicable laws, we may, but have no obligation to (i) ask Cleaning Service Providers and/or Users to provide a form of government identification or other information or undertake additional checks designed to help verify the identities of Cleaning Service Providers and/or Users, (ii) screen Cleaning Service Providers and/or Users against third party databases or other sources and request reports from Users and Cleaning Service Providers, and (iii) where we receive a complaint and have sufficient information to identify a User and/or Cleaning Service Provider, we may obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in an applicable Territory (if available). To the extent Patriot Maids performs any verification of Users and/or Cleaning Service Providers, and although Patriot Maids disclaims any obligation to do so, you acknowledge and agree that no verification process is 100% accurate or complete. To the extent Patriot Maids provides you or a Cleaning Service Provider any identity verification concerning any User and/or Cleaning Service Provider, the information may not be accurate or complete, and Patriot Maids does not warrant the accuracy or completeness of any verification information.
3. Provision of Services
3.1. Cleaning Services. Cleaning Service Provider is solely responsible for determining: the most effective, efficient and safe manner to provide the Cleaning Services; the tools, supplies, materials and number of cleaning personnel necessary to perform the Cleaning Services; how best to comply with the applicable guidelines in this Agreement, and all applicable laws and regulations; and, if the Cleaning Service Provider receives a Chemical Sensitivity Acknowledgement form, the type of cleaning products and methods to be used to minimize any negative effects.
Cleaning Service Provider is authorized to reject any requests that exceed the scope of the Service Request, are inconsistent with the details provided by the User in the Service Request, and any Service Requests which, upon arrival at the Service Site, exceed the Cleaning Service Provider’s skills, experience, or other limitations.
3.2. Safety and Security. You represent and warrant that (a) the Service Site is safe, secure and suitable for the Cleaning Service Provider to perform Cleaning Services and (b) the Service Site is free from defects or hazards, hazardous materials, medical or biohazard waste, and dangerous or unsafe conditions.
3.3. Chemical Sensitivity Safety. You acknowledge and agree that you are solely and exclusively responsible for completing, signing and providing to the Cleaning Service Provider, prior to the commencement of any Cleaning Services, a Chemical Sensitivity Acknowledgment form, and identifying thereon any and all chemical and/or cleaning product sensitivities or allergies of all Authorized Guests. You further acknowledge and agree that you will update the Chemical Sensitivity Acknowledgment form if and when any update becomes necessary. Patriot Maids disclaims any and all responsibility for ensuring that chemicals and/or cleaning products used by Cleaning Service Provider comply with any Chemical Sensitivity Acknowledgment form and/or will not trigger any User’s and/or Authorized Guest’s chemical sensitivity or allergy. The failure to comply with this section is a breach of this Agreement that may result in your denial of access to, and use of, the Platform. You agree to indemnify and hold harmless Patriot Maids from any and all liability, disputes, demands, claims, losses, injuries or damages of any kind that arise out of or are related to your failure to comply with this section.
3.4. Conduct. You acknowledge and agree that the scope of the Cleaning Services will be determined by the Service Request and your payment amount. You warrant and represent that the information you provide in your Service Request is true and accurate. You agree and acknowledge that your use of the Platform shall be limited to the transactions contemplated by this Agreement.
You acknowledge and agree that Cleaning Service Providers reserve the right to cancel or terminate your Service Request or the provision of Cleaning Services at any time if the Cleaning Service Provider determines that your behavior constitutes harassment or discrimination against persons because of race, religion, creed, national origin, ancestry, sex (including pregnancy), gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, genetic information, or past, current, or prospective service in the uniformed services.
3.5. Laundry Disclosure. Laundry services and dry-cleaning services may be added for an additional fee as stated in the Platform. In the event you request laundry and/or dry cleaning services from a Cleaning Service Provider you accept sole and exclusive responsibility for any damage, destruction, or discoloration of any laundered item of clothing and any damage to your laundry machines. For any laundry services, you must separate loads, separate colors, identify the washing machine liquid to use, and provide the Cleaning Services Professional detailed written care instructions including, but not limited to: type of wash cycle (delicates, regular, etc), hot/cold water, spin-cycle speed, heat temperature, dryness level, wrinkle free setting and any other settings that may be specific to your washing machine and dryer. For any dry-cleaning services, you must provide the Cleaning Services Professional detailed care instructions including, but not limited to: starch level, hanger vs. fold, and identify any specific soiling to bring to the attention of the dry-cleaner. You agree not to request that any Cleaning Services Professional launder or dry-clean wedding dresses, fur coats or any single item with a value greater than USD$100.
3.6. Timed Cleaning Services. Each Cleaning Service Provider works at a different pace and some Cleaning Service Providers may be unable to complete a Service Request in the amount of Cleaning Services time purchased by you. In the event you purchase Cleaning Services by the hour, the Cleaning Service Provider will not exceed the amount of time purchased even if the Cleaning Service Provider is unable to complete the Cleaning Services requested, unless you purchase additional time from the Platform. Similarly, each Service Request is allocated a Time Limit based on the amount of time purchased OR the User-provided estimates of square footage, number of rooms, type of rooms (e.g. bedroom, living room, bathroom, kitchen), type of Service Site (e.g. commercial or residential), cleanliness level (e.g. regularly cleaned, rarely cleaned or total disaster). In the event the Service Site details provided by you in your Service Request are not accurate, and the Cleaning Service Provider is unable to complete the Cleaning Services within the Time Limit, the Cleaning Service Provider will cease the Cleaning Services unless you purchase an additional flat rate package or additional time from the Platform. Time towards to the Time Limit begins to accrue upon arrival of the Cleaning Service Provider at the Service Site.
3.7. Accessibility. You acknowledge and agree to provide the Cleaning Service Provider with access to the Service Site, at the pre-determined scheduled date and time, as reasonably necessary to perform the Cleaning Services. You are responsible for providing access to 110v, 15A or 20A electrical service with standard United States plugs, water and water-sources such as faucets, sinks and drains as may be reasonably required for the provision of the Cleaning Services. You acknowledge that it is your responsibility to ensure that (a) the Service Site is accessible, safe, secure and suitable for the Cleaning Service Provider to perform the Cleaning Services and (b) the Cleaning Service Provider is able to perform the Cleaning Services free from interruption or interference. You agree to ensure that all pets are appropriately restrained or secured in an area inaccessible to the Cleaning Services Provider. User will be charged, and consents to be charged using the same credit card or payment method used to the purchase the Service Request, $45.00 in the event that the Cleaning Service Provider is unable to access the Service Site at the scheduled date and time (within a 60 minute window before and after the scheduled time) or is unable to perform the Cleaning Services due to a lack of electricity (if electricity is necessary), a lack of water (if water is necessary) or other interruption or interference. Time spent waiting to access the Service Site, electricity, water source or for any interruption or interference to pass is included in the Time Limit.
You provide access keys or codes to Cleaning Service Providers for your own convenience and at your own risk. Patriot Maids does not recommend that you provide access keys or codes to the Service Site to any Cleaning Service Provider.
3.8. Satisfaction of Services. You acknowledge and agree that you will conduct an inspection of the Service Site within twelve (12) hours of completion of the Cleaning Services to ensure the Cleaning Services have been completed to your satisfaction. If you have any questions or concerns, or it is necessary to increase the Time Limit or flat fee cleaning package purchased by you, you may contact Patriot Maids at CustomerService@PatriotMaids.com. No refunds or re-cleans will be provided if a concern has not been received by us from you within 24 hours of the completion of the Cleaning Services. There are no refunds for Timed Cleaning Services.
4.1. Fees for Cleaning Services. As the Limited Payment Collection Agent, Patriot Maids collects the fee (“Fee”) for Cleaning Services from the User at the time you submit your Service Request. A Fee is charged for each performance of Cleaning Services. The current Fees are updated on our Site regularly. You acknowledge and agree that the Fee does not include any gratuity. Any gratuity should be paid directly to the Cleaning Service Provider at the conclusion of each Cleaning Service or, for recurring Cleaning Services, monthly.
4.2. Limited Payment Collection Agent. You appoint Patriot Maids as the Limited Payment Collection Agent solely for the purpose of collecting the Fee from you via the payment processing functionality facilitated by the Platform. You agree that payment made to Patriot Maids is equivalent to payment made directly to the Cleaning Service Provider. You acknowledge and agree that, in accepting appointment as the Limited Payment Collection Agent, Patriot Maids does not assume any liability for any acts or omissions of the Cleaning Service Provider, User and/or User’s guests and invitees (whether or not an Authorized Guest). You acknowledge and agree that Patriot Maids will deduct from the Fees paid by you an advertising and payment agent fee and any applicable taxes or government required fees. You agree that these deductions are not a gratuity.
4.3. Chargeback Disclaimer. A credit card authorization will be placed in advance of the scheduled date and time of performance of the Cleaning Services. Patriot Maids takes credit card fraud very seriously. It is your responsibility to make sure that you are using the correct card for any transaction and/or that you are authorized to use the credit card you use to pay any Fees. In the event that any chargeback due to alleged fraud or unauthorized use of a credit card after the Cleaning Services are performed at the Service Site, Patriot Maids will engage all legal options to collect the Fee and you will be responsible for any and all chargeback fees and collections costs including, but not limited to, reasonable attorneys’ fees, expenditures, court costs and interest.
4.4. Failure to Pay. In the event any User fails to pay or the method of payment is declined or denied for insufficient funds, you will be notified by email and provided twenty-four (24) hours to make payment of all Fees due and any merchant processing or bank fees or penalties incurred by Patriot Maids due to the denial of payment. In the event that any failure to pay continues for greater than forty-eight (48) hours from the date due, Patriot Maids will engage all legal options to collect the Fee and you will be responsible for any and all merchant processing and bank fees or penalties in addition to collections costs including, but not limited to, reasonable attorneys’ fees, expenditures, court costs and interest.
4.5. Discounts. Only one (1) discount is permitting per Service Request. Discounts cannot be combined. Some discount codes may be only applied for Service Requests or scheduled Cleaning Services that occur on specific day. Terms may change without notice. Discounts may not be applied for Service Requests for same day service, Sundays, or holidays.
4.6. Cancellation Charges. If you cancel a Service Request (i) at least five (5) full days prior to the scheduled date of performance of the Cleaning Services, you will be charged a cancellation fee in an amount equal to fifteen percent (15%) of the Fee; or (ii) at least two (2) days prior to the scheduled date of performance of the Cleaning Services, you will be charged a cancellation fee in an amount equal to twenty-five percent (25%) of the Fee. The cancellation fee shall be deducted from any refund paid to you. If you cancel a Service Request within twenty-four (24) hours of the scheduled time, or on the scheduled date, of performance of the Cleaning Services, the cancellation fee shall be equal to the Fee paid, and no refund shall be paid.
4.7. Permanent Cleaning Service Provider Referral Placement. You acknowledge and agree that if you solicit a Cleaning Service Provider for private hire outside of the Platform, then you will pay Patriot Maids a placement fee of $1,000.00. By using the Platform, you agree not to directly contract with any Cleaning Service Provider referred by Patriot Maids without paying Fees.
5. Platform: Licenses/Content/Property
5.1. License Grant. We hereby grant you a non-exclusive, non-transferable, revocable license to access and use the Platform in accordance with this Agreement. As a condition of your use of the Platform, you warrant that you will not use the Platform for any purpose that is not contemplated by this Agreement, unlawful or prohibited by this Agreement. You may not use the Platform in any manner which could damage, disable, overburden, or impair the Platform or interfere with any other party’s use and enjoyment of the Platform.
You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Platform.
All content included as part of the Platform, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Platform (“Content”), is the exclusive property of Patriot Maids or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You may not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the Content, in whole or in part, found on the Platform. The Content is not for resale. You agree to use all protected Content solely for your personal use, and will make no other use of the Content without the express written permission of Patriot Maids and the copyright owner, if different.
You agree that you do not acquire any ownership rights in any of the Content. We do not grant you any licenses, express or implied, to the intellectual property of Patriot Maids or our licensors except as expressly authorized by this Agreement.
5.2. User Content. Through the Platform, Users may submit, upload, post, publish or otherwise make available to us, Cleaning Service Provider or others, content, including requests for support assistance, communication between Cleaning Service Providers and Users, reviews, and personal, biographical, and information for purposes of requesting Cleaning Services (“User Content”). Any User Content provided by you remains your property. However, by voluntarily posting User Content, you hereby grant us a royalty-free, perpetual, irrevocable, world-wide, non-exclusive, fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display all content, remarks, suggestions, ideas, graphics, or other information communicated to us, our users, or anyone else, through direct communication with us or the use of features contained within or ancillary to the Platform. Further, you hereby grant us the right to incorporate any User Content in other works in any form, media, or technology now known or later developed. We will not be required to treat any User Content as private and may use any User Content in our business, to include advertising and marketing, without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future operations. You acknowledge that we have complete discretion on whether to provide attribution to User Content and that such User Content may be shared with our subsidiaries, affiliates, or business partners. You also grant us the right to pursue legal action against any person that violates your or our rights in the User Content by a breach of any of the provisions of this Agreement.
With regard to any User Content that you submit or otherwise make available, whether to us solely, or to any other persons, you represent that:
(i) you are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases required to grant us the license to the User Content as set forth above; and,
(ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content, nor our use of the User Content as permitted herein will infringe, misappropriate, or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
You agree not to submit, post, or provide, or to allow the furnishing of, User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, willfully false or misleading, or otherwise offensive, as determined by us in our sole and absolute discretion, whether or not such material may be protected by law. We may, but shall not be obligated to review, monitor or remove User Content at our sole and absolute discretion and at any time and for any reason, without notice to you.
You agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; and/or violate any applicable laws or regulations.
Patriot Maids has no obligation to monitor the Communication Services. However, Patriot Maids reserves the right to review materials posted to any Communication Service and to remove any materials in its sole and exclusive discretion. Patriot Maids reserves the right to terminate your use of and access to any or all of the Communication Services and/or Platform at any time without notice and for any reason whatsoever.
Patriot Maids reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Patriot Maids’ sole discretion.
Always use caution when giving out any personally identifying information about yourself or your business in any Communication Service and/or the Platform. Patriot Maids does not control or endorse the content, messages or information found in any Communication Service and, therefore, Patriot Maids specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Account managers, sales representatives, customer support representatives, and support staff and other staff of Patriot Maids are not authorized Patriot Maids spokespersons, and their views do not necessarily reflect those of Patriot Maids.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload such materials.
5.4. Copyright Infringement. We respect the intellectual property rights of others and we ask our users to do the same. If you believe that your copyright or other intellectual property contained within the Platform has been infringed, please submit a written notification pursuant to the Digital Millennium Copyright Act (DMCA). In the notification, please include: (i) a description of the alleged infringing work; (ii) a description of where the work is located on the Platform (including website URL, if applicable); (iii) your contact information (name, address, telephone, and email). You must also state that you are the owner of the alleged copyrighted material or are acting on behalf of the rightful owner of the alleged copyrighted material that has been infringed.
We will review and address all notices that comply with the requirements above. If we remove or disable access in response to such a notice, we may notify the owner or administrator of the affected content or material so that he or she can make a counter-notification. We strongly encourage you to seek legal advice before filing a notice. Any misrepresentations in your notice regarding allegations that material or activity is infringing may expose you to liability for damages, including costs and attorneys’ fees.
Notification pursuant to the DMCA should be submitted to:
PATRIOT MAIDS REFERRAL AGENCY, LLC
120 St. James Ave., 6th Floor
Boston, MA 02116
6.1. LIABILITY DISCLAIMERS. PLEASE READ THIS SECTION CAREFULLY. It limits our liability and or related entities, including our parents, subsidiaries, affiliates, related companies, suppliers, licensors, vendors and partners and our officers, directors, members, employees, agents, and representatives and each of them. Each paragraph below applies to the maximum extent permitted under applicable law. Nothing herein is intended to limit any of your rights which may not be lawfully limited.
YOUR USE OF THE PLATFORM IS AT YOUR OWN RISK AND IS PROVIDED TO YOU “AS IS”, “WITH ALL FAULTS” AND “AS AVAILABLE”, WITH THE EXPRESS UNDERSTANDING THAT WE ARE NOT RESPONSIBLE FOR THE ACCURACY OR TRUTH OF ANY REPRESENTATIONS RELATED TO USERS OF THE PLATFORM, INCLUDING USERS OR OTHER OUTSIDE ENTITIES. WE MAKE NO CLAIMS OR GUARANTEES ABOUT THE QUALITY, ACCURACY, OR RELIABILITY OF THE PLATFORM, THE INFORMATION CONTAINED THEREIN OR THEREON, OR ITS SAFETY OR SECURITY. AS SUCH, WE ARE NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE, INCLUDING THE PLATFORM’S UNAVAILABILITY, SECURITY VULNERABILITIES, OR INOPERABILITY OR INCORRECT OR INACCURATE INFORMATION OR RESULTS TO BE OBTAINED FROM USE OF INFORMATION ON THE PLATFORM. WE FURTHER DISCLAIM ALL LIABILITY TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE THROUGH ANY ACT OR OMISSION OF ANY USER AND/OR CLEANING SERVICES PROVIDER, INCLUDING USER LOCATED USING THE PLATFORM, OR CONNECTED TO YOU THROUGH THE PLATFORM OR A THIRD-PARTY CONTAINED ON THE PLATFORM THAT WE LINK TO OR THAT LINKS TO US. THE INCLUSION OR OFFERING OF ANY INFORMATION, SERVICES OR PRODUCTS ON THE PLATFORM DOES NOT CONSTITUTE AN ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES.
WE DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES AS TO ANY PRODUCT OR SERVICE OFFERED AND/OR PROVIDED BY A CLEANING SERVICES PROVIDER, USER, BUSINESSES OR ANY OTHER THIRD PARTIES, EVEN IF LISTED ON THE PLATFORM, AND ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. NO INFORMATION PROVIDED TO YOU OR ADVICE BY OUR REPRESENTATIVES, SHALL CREATE A REPRESENTATION OR WARRANTY. WE MAKE NO CLAIMS OR PROMISES WITH RESPECT TO ANY CLEANING SERVICES PROVIDER, USER, THIRD-PARTY, INCLUDING, BUT NOT LMITED TO, BUSINESSES, SERVICE PROVIDERS, ADVERTISERS OR ANY OTHER THIRD-PARTY LISTED ON THE PLATFORM. THEREFORE, WE ARE NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE FROM THEIR ACTS, OMISSIONS OR INACCURATE INFORMATION PROVIDED BY OTHERS. ALL ACTIONS YOU TAKE REGARDING SERVICES OR PRODUCTS OR PROMISES FROM ANY THIRD-PARTY, INCLUDING BUT NOT LIMITED TO, CLEANING SERVICES PROVIDERS AND/OR USERS, THROUGH INDIRECT OR DIRECT COMMUNICATIONS, INCLUDING PURCHASES, IS AT YOUR OWN RISK AND DISCRETION.
UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR OTHER DAMAGES, INCLUDING LOSS OF REVENUE OR INCOME, PAIN AND SUFFERING, LOSS OF CONSORTIUM, DEATH, EMOTIONAL DISTRESS, OR OTHER DAMAGES, ARISING OUT OF YOUR OR ANY USER’S, USER’S AND/OR CLEANING SERVICES PROVIDER’S CONDUCT RELATED TO THE USE OF THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH POSSIBILITY. IN NO EVENT WILL THE COLLECTIVE LIABILITY OF US TO ANY PARTY, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EXCEED THE GREATER OF $1,000.00 OR THE AMOUNT YOU HAVE PAID TO US FOR THE APPLICABLE CONTENT OR SERVICE OUT OF WHICH LIABILITY AROSE. YOU AGREE THAT THIS LIMITATION OF LIABILITY REPRESENTS A REASONABLE ALLOCATION OF RISK. THIS ALLOCATION OF RISK AND THE DISCLAIMER OF WARRANTIES HEREIN ARE A FUNDAMENTAL ELEMENT OF THIS AGREEMENT.
THE LIMITATIONS OF LIABILITY SPECIFIED IN THIS SECTION SHALL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THIS AGREEMENT INURE TO OUR BENEFIT.
Any content or material downloaded or otherwise obtained through the use of the Platform is obtained at your own risk and discretion. You will be solely responsible for and hereby waive any and all claims and causes of action related to any damage or injury to your mobile device, computer (desktop and laptop), tablets, network, or other download or display device, or the loss or corruption of data resulting from the download of any such material. If you do not accept this limitation, you are not authorized to access, download, USE, or obtain material OR PERSONAL CLEANING SERVICES through the PLATFORM.
6.2. LIMITATION OF LIABILITY. YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE PLATFORM AND ALL CONTENT FOUND ON THE PLATFORM, YOUR OFFERING OR PROVIDING PERSONAL CLEANING SERVICES (IF ANY) OR REQUESTING OR RECEIVING PERSONAL CLEANING SERVICES THROUGH THE PLATFORM (IF ANY), AND ANY CONTACT YOU MAY HAVE WITH OTHER USERS OF THE PLATFORM, CLEANING SERVICES PROVIDERS, USERS, AND/OR THIRD PARTIES, WHETHER IN PERSON OR ONLINE, REMAINS WITH YOU. NEITHER WE NOR ANY OTHER PARTY INVOLVED WITH FURNISHING OR MAINTAINING THE PLATFORM WILL BE LIABLE (WHETHER BASED ON WARRANTY, CONTRACT, TORT, PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY) FOR: (A) INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR OTHER DAMAGES; (B) THE COST OF SUBSTITUTE SERVICES OR GOODS; (C) ANY INTERRUPTION IN SERVICE OF THE PLATFORM OR COMPUTER SYSTEM FAILURE; (D) ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL HARM ARISING OUT OF, IN CONNECTION WITH OR RELATED TO THIS AGREEMENT; (E) THE INABILITY TO USE OR ENJOY THE PLATFORM AND/OR PERSONAL CLEANING SERVICES FURNISHED BY THIRD-PARTY PROVIDERS AND/OR CLEANING SERVICES PROVIDERS; (F) ANY COMMUNICATIONS, MEETINGS OR CONDUCT WITH OTHER PLATFORM USERS, CLEANING SERVICES PROVIDERS, USERS, INCLUDING BUT NOT LIMITED TO THIRD-PARTY PROVIDERS; OR (G) YOUR OFFERING OR PROVIDING ANY SERVICES OR REQUESTING OR RECEIVING ANY SERVICES.
6.3. Indemnification. You agree to release, defend, indemnify and hold us, and our respective parents, subsidiaries, and affiliates and any of our officers, directors, employees and agents (collectively the “Indemnified Parties”) harmless from and against any claims, liabilities, damages, losses and expenses, including without limitation, reasonable attorneys’ fees and costs, arising out of, in any way connected with, or in any way related to (a) any breach of this Agreement by you, including, but not limited to, any use of Content, other than as expressly authorized in this Agreement; (b) any content provided by you; (c) any communications you have with any Cleaning Service Provider and/or User; and (d) any service or transaction made by you through the Platform and/or with a Cleaning Service Provider, including but not limited to any injuries, losses, or damages, whether incidental, special, consequential, exemplary, direct or otherwise, of any kind arising out of, in connection with, or related to such provision of services, the Services we provide, the Cleaning Services provided by a Cleaning Service Provider, travel to or from Service Site, and/or the provision of any Cleaning Services to a User and/or Authorized Guests.
Notwithstanding the foregoing paragraph, any resident of New Jersey only agrees to release, defend, indemnify and hold the Indemnified Parties harmless from and against any third-party claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable attorneys’ fees, arising out of or in any way connected with your violation of this Agreement.
If you are a California resident, you waive California Civil Code Section 1542, which provides:
A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.
If you are not a California resident, you waive your rights under any statute or common law principle that is similar to Section 1542, which governs your rights in the jurisdiction of your residence.
7. Dispute Resolution
7.1. BINDING MANDATORY ARBITRATION. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO A JURY TRIAL.
YOU ACKNOWLEDGE AND AGREE THAT THIS AGREEMENT AFFECTS INTERSTATE COMMERCE AND THAT THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THESE ARBITRATION PROVISIONS.
YOU AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF, CONNECTED TO AND/OR RELATING TO THIS AGREEMENT AND/OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF AND/OR OF THIS ARBITRATION AGREEMENT, AND/OR THE USE OF THE PLATFORM AND/OR PERSONAL CLEANING SERVICES (COLLECTIVELY A “DISPUTE”) WILL BE SETTLED BY BINDING ARBITRATION BETWEEN YOU AND US, EXCEPT THAT EACH PARTY RETAINS THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT AND THE RIGHT TO SEEK INJUNCTIVE OR OTHER EQUITABLE RELIEF IN A COURT OF COMPETENT JURISDICTION TO PREVENT THE ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION OR VIOLATION OF A PARTY’S COPYRIGHTS, TRADEMARKS, TRADE SECRETS, PATENTS OR OTHER INTELLECTUAL PROPERTY RIGHTS.
IN AGREEING TO ARBITRATE ANY AND ALL DISPUTES BETWEEN YOU AND US, YOU EXPRESSLY REPRESENT THAT YOU KNOWINGLY FOREGO THE RIGHT TO LITIGATE OR HAVE A JURY TRIAL ON ANY DISPUTE RELATING TO THIS AGREEMENT, OR TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED BY THE “AAA RULES” (AS DEFINED BELOW) OR THE ARBITRATOR. YOU FURTHER KNOWINGLY WAIVE ANY RIGHT TO JOIN IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION RESPECTIVE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. UNLESS BOTH, YOU AND US, AGREE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF ANY CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING ON THE PARTIES AND MAY BE ENTERED AND ENFORCED IN ANY COURT HAVING JURISDICTION, EXCEPT TO THE EXTENT IT IS SUBJECT TO REVIEW IN ACCORDANCE WITH APPLICABLE LAW GOVERNING ARBITRATION AWARDS. OTHER RIGHTS THAT EITHER PARTY WOULD HAVE IN COURT MAY LIKEWISE NOT BE AVAILABLE IN ARBITRATION.
7.2. Arbitration Rules and Governing Law. The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution” section. The Federal Arbitration Act will govern the interpretation and enforcement of this Section.
7.3. Arbitration Process. A party desiring to initiate an arbitration upon a Dispute must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitrator will either be a retired judge, or an attorney licensed to practice law in the Commonwealth of Massachusetts and will be selected by the parties from the AAA’s roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA rules.
Unless the parties to the Dispute agree otherwise, the arbitration shall be conducted in Boston, Suffolk County, Massachusetts. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, unless either party requests a hearing, or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
The arbitrator will render an award within the time specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusion upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the provisions of this Agreement and may only award declaratory or injunctive relief in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. The prevailing party will be entitled to an award of attorney’s fees and expenses, to the extent provided under applicable law.
7.4. Survival. This Dispute Resolution section shall survive this Agreement, any termination of the Platform or your use of the Platform and Cleaning Services.
8.1. Termination/Access Restriction. Patriot Maids reserves the right, in its sole discretion, to terminate your use of, and access to, the Platform or any portion thereof, at any time, for any reason or for no reason, and without notice.
8.2. Right to Refuse Service. Patriot Maids reserves the right to refuse service for any reason, including, but not limited to:
a. Property or condition of the home is not as User described,
b. Cleaning services requested are more extensive than User had described,
c. Cleaning Service Provider does not feel comfortable with the Service Site, User or pets,
d. Presence of extreme or unreasonable clutter, debris, filth or hazardous materials,
e. Presence of construction materials or debris, or at a construction site,
f. Presence of mold and/or other biohazards,
g. Items weighing over 25lbs must be moved,
h. Cleaning surfaces are out of reach to the Cleaning Service Provider,
i. Cleaning chandeliers or the outside face of exterior windows.
j. Right to Reschedule. Patriot Maids reserves the right to reschedule Services if more time than discussed is needed to complete the Services.
k. Choice of Law and Venue. This Agreement, as well as any Dispute that might arise between you and us, will be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law provisions, except to the limited extent the Federal Arbitration Act applies. You agree that any Dispute you may have against us that is not subject to arbitration must be resolved by a court located in Suffolk County, Massachusetts, or a United States District Court, District of Massachusetts, located in Boston, Massachusetts, except as otherwise agreed by the parties. You further agree to submit to the personal jurisdiction of the courts located within Suffolk County, Massachusetts or the United States District Court, District of Massachusetts, located in Boston, Massachusetts, for the purpose of litigating all such Disputes that are not subject to arbitration. You hereby waive any and all jurisdictional and venue defenses otherwise available.
l. Severability and Headings. If any part of this Agreement is found to be invalid, illegal or unenforceable, the remaining provisions will remain enforceable, legal and valid. The headings of sections and subsections hereof are solely for convenience of reference and are not part of this Agreement.
m. International Users. The Platform and all features contained thereon, are controlled and offered by us from our facilities in the United States of America. We make no representations that the Platform or features thereon are appropriate or available for use in other locations. Those who access or use the Platform from other countries do so at their own risk and are responsible for compliance with all applicable laws.
n. Force Majeure. We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including, but not limited to, acts of God, terrorism, war, embargos, riots, acts of civil disobedience of military authorities, floods, accidents, fires, labor strikes or shortages of transportation facilities, fuel, energy or labor.
This Agreement constitutes the entire agreement between you and us relating to the subject matter of this Agreement and supersedes all prior or contemporaneous proposals and communications, whether oral, written or electronic between you and use, our representatives, agents or assigns.
A printed version of this Agreement and of any notice given in electronic form shall be admissible in a dispute resolution, judicial, or administrative proceeding based upon or relating to this Agreement to the same extent and subject to the same conditions as any other business record or document originally created and maintained in printed form.
We reserve the right to modify, update or discontinue the Platform at our sole discretion, at any time, for any or no reason, and without notice or liability.
Except as otherwise stated, nothing herein is intended, nor will be deemed to confer rights or remedies upon any third party.
Any failure on our part to exercise or enforce any right or provision of this Agreement does not constitute a waiver of such right or provisions.
o. Statute of Limitations. You acknowledge and agree that regardless of any statute or law to the contrary, any claim arising out of or related to the Platform or services administered or acquired through the Platform against us, must commence with one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred. Notwithstanding the foregoing, this statute of limitation shall not apply to residents of New Jersey.
Any rights not expressly granted herein are reserved.
© 2019 PATRIOT MAIDS REFERRAL AGENCY, LLC
Patriot Maids reserves the right, in its sole discretion, to change the terms and conditions of this Agreement without notice to you. The most current version of this Agreement will supersede all previous versions. Patriot Maids encourages you to periodically visit the Site and review this Agreement to stay informed of any and all updates. Your use and/or continued use of the Platform, our Services, and/or Cleaning Services shall affirm your consent to this Agreement and any revisions and/or amendments hereto.